Sometimes it is necessary to update the license file to unlock PowerWorld software. Beginning with Simulator and Retriever 14, the optional software add-ons are enabled by the license file. Customers who acquire new add-ons after the original software purchase will need to obtain new license files to “unlock” the new add-ons. New license files may be downloaded from our website, or requested by contacting us.
To change the license file used by the software:
- Close all instances of Simulator.
- Right-click on the application icon and select “Run as administrator.” Simulator will launch.
- Within Simulator, choose the “Window” ribbon
- Click the “About…” button in the Help Section
- Click the “Change License Key” button
- Take the Machine ID shown in the pop up dialog to https://www.powerworld.com/download-purchase/software-keys. You can copy it to paste it into the form.
- Enter your license credentials, the Machine ID, only check ‘postpone upgrade’ if you are certain you are not using the most recent version of Simulator to which you are entitled with your license credentials, and your own contact information. Submit the form.
- Save the new license file (either downloaded or emailed from us) to your computer or network.
- Within Simulator (still “run as administrator”) click the “Browse…” button on the pop up dialog in Simulator/Retriever and locate the new file.
- Click “Open.”
- Click “Unlock Simulator.” (We recommend doing so for all users, an option only available if run as administrator.)
- Click “OK.”